This agreement was last modified on February 7, 2024.
Thank you for using DropTrack. Protecting your privacy is important to us. This Privacy Policy explains what information we collect when you use DropTrack, how we use and disclose that information, and the choices you have regarding your information. Please read this policy carefully before using our services.
Introduction
This Privacy Policy applies to the services provided by DropTrack (“we,” “us,” or “our”) and describes how we collect, use, and protect the information we obtain from users of our website and services (“you” or “user”).
By accessing or using DropTrack, you agree to the terms and conditions of this Privacy Policy. If you do not agree with our practices, please do not use our services.
Information We Collect
2.1 Information You Provide
We collect information you provide directly to us when you use DropTrack. This includes information you provide during the registration process, when using interactive features, contacting customer support, or otherwise communicating with us. The types of information we may collect include your name, email address, mailing address, credit card information, and other contact or identifying information you choose to provide.
2.2 Information We Collect Automatically
When you use DropTrack, we automatically collect certain information about your usage of the services. This may include your IP address, browser type, operating system, pages visited, and the time spent on those pages. We may also collect information through cookies, web beacons, and similar technologies to enhance your experience and analyze usage patterns.
2.3 AI Usage and Limited Liability
DropTrack may utilize artificial intelligence (AI) technologies to enhance our services, such as generating personalized recommendations or improving the user experience. While we strive to ensure the accuracy and quality of AI-generated content, we cannot guarantee its absolute accuracy. You acknowledge that any content generated by AI is provided on an “as is” basis, and we assume limited liability for such content.
How We Use Your Information
We use the information we collect to provide, personalize, and improve our services. The primary purposes of using your information are:
To create and manage your account
To process transactions and payments
To communicate with you about our services, updates, and promotions
To provide customer support and respond to your inquiries
To analyze and improve our services, including developing features
To comply with legal obligations and protect our rights
How We Share Your Information
We may share your information with third parties under certain circumstances, including:
Service Providers: We may share your information with trusted service providers who assist us in delivering our services, such as payment processors, customer support providers, and IT infrastructure providers. These providers are bound by confidentiality agreements and only use your information as necessary to perform their services.
Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity as part of the transaction. We will ensure the receiving entity respects your privacy rights as outlined in this Privacy Policy.
Legal Compliance: We may disclose your information if required by law, legal process, or government request. We may also disclose information to protect our rights, enforce our policies, or investigate potential fraud or security threats.
Aggregated or Anonymized Data: We may aggregate and anonymize your information for research, analytics, and reporting purposes. This data will not identify you personally.
GDPR Compliance
DropTrack is committed to complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws. If you are located in the European Economic Area (EEA) or any jurisdiction with similar data protection laws, the following applies:
Legal Basis for Processing: We process your information based on your consent, the necessity to fulfill our contractual obligations, compliance with legal obligations, and legitimate interests pursued by DropTrack or third parties.
Data Controller and Data Processor: DropTrack acts as the data controller for personal data collected directly from users. When acting as a data processor on behalf of our clients, we process personal data according to their instructions and assist them in fulfilling their GDPR obligations.
Data Subject Rights: You have the right to access, rectify, erase, restrict processing, object to processing, and data portability. You can exercise these rights by contacting us as described in the “Contact Information” section below.
Data Transfers: By using DropTrack, you consent to the transfer of your information to the United States and other countries where our service providers are located. We take appropriate safeguards to ensure an adequate level of protection for your data.
California Privacy Rights
If you are a California resident, you have the right to request certain information regarding our disclosure of your personal information to third parties for direct marketing purposes. To exercise this right, please contact us using the information provided in the “Contact Information” section below.
Data Breaches
We take data breaches seriously and have implemented security measures to protect your information. In the event of a data breach involving your personal data, we will notify you and relevant authorities as required by applicable laws. We will also take necessary steps to mitigate the impact of the breach and prevent future occurrences.
Limit of Liability in the Event of a Data Breach
While we take significant measures to protect your information, the security of data transmitted over the internet or stored electronically cannot be guaranteed. In the event of a data breach involving your personal information, DropTrack’s liability is limited as follows:
Limitation of Liability
To the fullest extent permitted by applicable law, DropTrack and its affiliates, officers, directors, employees, agents, and service providers shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, data, or other intangible losses, arising out of or in connection with a data breach, even if DropTrack has been advised of the possibility of such damages.
Cap on Payments
In the event that DropTrack is found liable for a data breach, you agree that any damages or compensation payable by DropTrack or its affiliates, officers, directors, employees, agents, and service providers shall be limited to the amount you have paid to DropTrack for the services provided during the twelve (12) months preceding the breach.
Exceptions
The limitations and exclusions of liability set forth in this section shall not apply to the extent prohibited by applicable law. Some jurisdictions do not allow the exclusion or limitation of liability for certain types of damages, so the above limitations may not apply to you.
Third-Party Websites and Services
DropTrack may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party entities, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites or services you visit.
Security Measures
DropTrack implements appropriate technical and organizational measures to safeguard your information. However, no method of transmission or storage is completely secure. We cannot guarantee the absolute security of your information, and you acknowledge and accept this risk.
Retention of Your Information
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. We will securely delete or anonymize your information when it is no longer needed.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other communication channels. Please review this Privacy Policy periodically for any updates.
Contact Information
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: DropTrack, Inc. 1976 S. La Cienega Blvd #369 Los Angeles, CA 90034 Phone: +1.800.376-7760 Email: support@droptrack.com